Your satisfaction is important to us. We want to hear from you. Your input is critical to our success and allows us to make improvements. We will do our best to work with our customers, within reason. If for any reason you’re not satisfied with our products, we encourage you to contact us immediately at 1-509-996-3526 between the hours of 9:00am and 4:00pm PST or via email at info@bluebirdgrainfarms.com.
Our return policy only applies to direct purchases through the Bluebird Grain Farms online store or direct phone/mail orders. We do not offer a return policy for purchases made through a 3rd party vendor such as a grocery store.
Damaged products & order errors:
For any damaged products or order errors:
- Please retain all damaged goods and original packaging for processing of your refund or replacement products. Document any damages by:
- Taking a photo of the damaged product/box and sending it to us via email to info@bluebirdgrainfarms.com, subject: Damaged Product. Or you can call the office at 509-996-3526 and we will supply you a phone number to which you can text the photo.
- Write a brief written statement describing what product was damaged and how it appears damaged (i.e., broken seal, smashed box) and email or call us with this description. Damages often occur during transit and Bluebird often has to document damages to the appropriate shipping carrier in order to get reimbursed by the carrier. Please retain the damaged product and packaging until your claim is processed. USPS and UPS may require an inspection of the damage.
- Please contact us within 5 days of the delivery date (this is noted on all UPS or USPS tracking numbers) at info@bluebirdgrainfarms.com / 509-996-3526. Please supply your invoice number in any communications. Notifications after the 5-day grace period will be evaluated for a refund on a case by case basis. Issues and returns requested after 15 days of the delivery date no longer qualify for a refund. Please DO NOT return any food product without contacting us first for specific information regarding the return process.
Refunds & product replacements
Refunds and replacements are given when the error is made by Bluebird Grain Farms fulfillment or photographed documented damages incurred during shipping. Please follow the Damaged Product and Order Error guidelines above.
No refund or exchange will be offered for:
- Change of mind.
- Products that have been opened or tampered with or are not in their original condition.
- Incorrect orders made by the purchaser.
- Incorrect addresses input by the purchaser.
- Items without a receipt.
- Items that have already been consumed.
- Items arrive with tracking confirmation by the carrier and no damages or errors are reported within 15 days.
- Items that are “deemed” stolen, when the tracking number is confirmed as “delivered.”
Missing, lost, or stolen packages
If your package never arrives:
- Track your package. All Bluebird orders receive a tracking confirmation email.
- If an error occurs tracking a package please alert Bluebird Grain Farms at info@bluebirdgrainfarms.com and we will file a missing package report. This may take up to 30 days for a claim to be evaluated, we ask for your patience.
- If the carrier denies the claim Bluebird Grain Farms will reimburse you for the lost package as long as there is NO confirmation of delivery. This can take 30 to 40 days to resolve.
Bluebird Grain Farms cannot take responsibility for missing/lost/stolen packages that have been confirmed as delivered through their tracking numbers. If you receive a delivery confirmation number but your package never arrives, we recommend that you:
- Alert us right away and we will support you in trying to solve the issue with your carrier.
- File a formal “stolen package” report with your local law enforcement agency.
- Request reimbursement through your local carrier.
If theft is a concern in your area, we highly recommend purchasing insurance for your items prior to shipment. Bluebird Grain Farms is not responsible for your package once it has been deemed as delivered.
Late or missing refunds
If you haven’t received a refund after five (5) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at info@bluebirdgrainfarms.com / 509-996-3526.
Gift returns
If the damaged item was a gift box that was purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be applied to your account. If the gift was shipped to a separate address, a credit will be given for any damaged or misplaced products to the intended recipient.
Shipping products back to Bluebird
Products should only be shipped to us if you have been instructed to do so by our Customer Service Representative. For return of items sent by our error, Bluebird will supply you with a return label per your request. For items returned at will or to exchange for another item based on the customer’s preference, customers will be responsible for paying their own shipping costs for returning item(s) or re-sending another item.
Shipping costs for returns and exchanges are non-refundable. If your items for return are valued over $75, we recommend using a trackable shipping service and/or purchasing shipping insurance, since we cannot guarantee that we will receive your returned item.
Bluebird Grain Farms does not accept returns on T-shirt orders.