Store Policies

Shipping Practicalities & Policies

We ship all of our products within the US and Canada, using USPS or UPS as our primary shipping methods.

Timeframes

Bluebird offers UPS 3 Day Select® Guaranteed delivery. Service is available to the 48 contiguous US states. Although the service guarantees three-day delivery, please note there are some special factors that can affect timeframes for our packages:

  • Our farm is located in an extremely rural area. This can affect UPS delivery timeframes.
  • Weather can also cause delivery delays beyond Bluebird Grain Farms control.
  • Please note that we cannot always ship on the day the order arrives, as we prepare and mill our products to order. The delivery guarantee starts when the package ships, not when the order is placed. Thank you for your understanding.

Shipping Accuracy

We provide a tracking number for all packages, so that we can guarantee and confirm delivery of our products to your doorstep (or location of choice). Please check your addresses carefully when placing your order! Our delivery guarantee extends only to correctly addressed orders. We are no longer responsible for your package once the shipment has been deemed “delivered” by the carrier’s tracking number.

We also cannot guarantee the condition of the package if the delivery service encounters delays outside of our control (such as weather) or reroutes your package.

CSA Subscriptions

The first box in all CSA subscriptions will immediately be shipped via USPS or UPS. Subsequent CSAs shipments go out on the 15th of each month, with delivery times varying based on your location.

Canada

Shipping to Canada can be very expensive. USPS flat rate international boxes seem to be the most economical choice in the long-run. UPS may look cheaper up front, but they do not include necessary customs fees, which you may be asked to pay at the time of delivery. USPS fees include those customs costs so that you never have to pay extra after your original purchase.

International

We do ship to other countries, but again shipping can be very expensive and sometimes impractical.  We handle international shipping on a case-by-case basis, so please contact us directly if you have questions.